Order processing begins immediately after confirmation with the customer.
As products are custom-designed and manufactured based on the customer’s request (such as names or personalized phrases), orders cannot be canceled after confirmation.
2. Shipping & Delivery
Orders are delivered within the agreed timeframe confirmed via phone (typically 3 to 5 business days).
Full payment must be made upon delivery.
3. Warranty & Exchange
Warranty: A 5-year warranty is provided for the silver color and a 1-year warranty for the gold color, covering material quality issues (such as discoloration or manufacturing defects). The warranty does not cover damage caused by misuse.
Exchange: Exchanges are only accepted in cases of design errors (not مطابق to the original request) or clear manufacturing defects, within 7 days of delivery.
Customers are not entitled to a refund or exchange if the product matches the specifications requested.
4. General Notes
Please ensure that all names and details are entered correctly when placing your order, as the company is not responsible for customer spelling or input errors.